Contact information
At IYKYK (If You Know You Know),
we operate on a streamlined micro-batch protocol. Our concierge team handles all inquiries regarding active drops, pre-order allocations, balance payments, and order dispatches with direct priority.
1. DIRECT CONTACT DETAILS
Email Concierge: storeiykyk@gmail.com
Phone / WhatsApp Support: +91 9611811866
Facility & Return Address:
Plot No 1, Goldsmith Colony 2nd Stage, 1st Cross,
Ballari, Karnataka – 583102, India
2. SUPPORT HOURS & RESPONSE TIMES
Support Hours: Monday – Friday | 10:00 AM – 6:00 PM (IST)
Standard Response Window: 24 – 48 business hours
Drop Days & Release Windows: Priority monitoring during active capsule launches
Note: Sending multiple follow-up emails for the same order moves your request to the end of the support queue. Please submit a single, comprehensive message per inquiry.
3. TICKET SUBMISSION GUIDELINES
To ensure fast resolution, please follow these subject line formats when reaching out via email:
A. Pre-Order & Balance Payment Inquiries
For status updates on your 25-day production window, sizing verification, or balance links:
Subject Line: PRE-ORDER [Order #] - [Your Name]
Required Info: Order number, registered email, and specific query.
B. Pre-Dispatch Cancellation Requests
Cancellations are strictly accepted only prior to physical dispatch and courier pickup.
Subject Line: URGENT: CANCEL ORDER [Order #]
Required Info: Order number and customer name.
C. Defect & Return Claims
Returns are granted exclusively for verified manufacturing defects.
Subject Line: DEFECT CLAIM [Order #]
Required Info:
Order number and description of the defect.
Mandatory Unboxing Video: A link or file attachment of a continuous, unedited video recorded before breaking the courier seal. (Claims without this footage will be automatically declined).