Refund policy

Due to the micro-batch nature and limited production runs of our capsules, all sales are final. We strictly do not accept returns or exchanges based on customer sizing errors, style preference, or change of mind. 

Returns or exchanges are granted exclusively for defective or damaged items upon arrival, subject to the strict conditions below :

NON-ELIGIBLE SCENARIOS :

To preserve capsule exclusivity and prevent inventory bloat, the following are strictly ineligible for return, exchange, or refund:

○ Incorrect Sizing: We do not offer size exchanges or returns if you select or order the wrong size. Please consult our detailed measurements and size guide prior to placing your order or pre-order.

○ Wear & Tear: Items that have been worn, washed, altered, or damaged after unboxing

○ Change of Mind: Requests based on personal preference or accidental purchases once dispatched

MANDATORY UNBOXING VIDEO REQUIREMENT :

To qualify for a defect claim, a continuous, unedited unboxing video is mandatory. This requirement is non-negotiable and acts as sole proof of item condition at delivery.

Your video must fulfill all of the following criteria:

○ Start Before Opening: The footage must begin before breaking the courier tape, bag. or box seal. The shipping label and outer packaging must be visible from all angles.

○ Uninterrupted Take: The video must be recorded in one single take without pauses cuts, or edits.

○ Clear Focus on Defect: The manufacturing defect or physical damage must be clearly shown on camera during the initial opening.

RETURN PROCEDURE FOR DEFECTIVE ITEMS :

If your item arrives defective and meets the unboxing requirements:

○ Submit Claim: Contact our support team within 48 hours of delivery with your order number, unboxing video, and high-resolution photos of the defect

○ Claim Review: Once verified by our quality control team, you will receive confirmation and our facility return address.

○ Customer Dispatch: The item must be shipped back to our address by the customer. The customer is responsible for arranging and paying for return shipping.

○ Condition Check: Returned pieces must be unworn, unwashed, and returned in their original packaging with all attached tags and hardware intact.

RESOLUTION :

 ○ Defective Replacement: Once inspected and verified at our facility, an identica replacement piece will be dispatched.

 ○ Refund / Store Credit: lf the defective item or your size is entirely out of stock and cannot be resourced, a full refund or store credit will be issued.